UPDATE: 5th February
Another update (below) from Cadent for residents and businesses in Ratby who have been impacted by gas outages since a water pipe burst at the start of last week.
Very welcome news that gas been restored to around 80% of properties... for those who are still waiting for a visit from Cadent please note that they need access to your property to facilitate this.
Please remember to please ask to check ID for anyone visiting your property. You can never be too safe, especially in times like this.
Our main priority is getting residents in Zone 2 back on gas as well as re-visiting properties where we have been unable to gain access to.
We’re pleased to say that around 80% of residents are now back on gas, but we want that number to increase significantly today!
Once again, we’d like to remind everyone that we do need you to be in. We have to carry out these full checks before we can turn your gas supply on. Our engineers are in the area throughout the day and will continue to visit your property until we have your gas back on. We will visit at least three times.
Over the weekend we have been made aware that some gas appliances are experiencing a few faults, since the burst water main flooded the gas network and some of your gas appliances.
If you have any issue, please let us know. We are at Ratby Village Hall all week long from 9am to 4pm. Or call us to report the fault on 0800 389 8000 (Open Monday to Friday 8am to 8pm).
Severn Trent Water have agreed to deal with repairs and any ongoing issues with boilers and appliances. We will work in support, with our focus being on restoring gas supplies.
UPDATE: 4th February
Latest update (below) as of 10am 4th Feb from Cadent for Ratby and those affected by the gas outage at the start of the week.
For information on the homes in each Zone and further updates, please see: http://cadentgas.com/ratby
And a video of Richard Sansom, Network Director for the East Midlands, explaining their work: https://www.youtube.com/watch?v=1n6HYvhuUmY&feature=youtu.be
Our team is back in your villages today and is all set for a big push towards restoring gas to the remaining properties.
We have some good news for residents in Zone 2, our team completed some vital prep work last night to be able to get gas back into your area and we’re hoping we can begin to start restoring supplies in this zone today.
We will continue to visit every home in zones 1, 1a, 3 and 4 that hasn’t yet had their supply restored.
UPDATE: 1st February
As everyone in Ratby may know, Cadent now have over 100 engineers and support staff in the area, have removed over 33,000 litres of water and are working to restore gas as soon as possible.
I and my team have been working with Cadent since gas was cut off at the start of the week, and this morning I spoke to the Energy Security Secretary, Claire Courtinho, about the ongoing situation and will be keeping her updated.
For further updates from Cadent visit this link: https://cadentgas.com/ratby
As before, please do ask to check ID for anyone coming to your property.
And, as ever, if you are still waiting to hear from Cadent or need extra support my office can help, please do contact me at firstname.lastname@example.org
UPDATE: 31st January
I have received the following update (below) from Cadent regarding the situation affecting properties in Ratby.
If an engineer arrives at your property to assist with the issue, please ask to check their ID.
Direct updates from Cadent can be found here: https://cadentgas.com/ratby
For support or further information please call: 0800 389 8000
Cadent have opened customer care centres at Village Hall, Main Road, Ratby, LE6 0LN and Village Hall, Station Road, Kirby Muxloe, LE9 2EQ. I understand Cadent and volunteers are offering assistance to those who cannot travel easily to either Village Hall, again please check ID if applicable and do this with your own safety in mind.
A big thank you to the volunteers, The Plough Inn At Ratby, Ratby Community Library and everyone across the community who have been working to provide food and a warm space.
We’ve made really good progress in water removal – so far we have pumped over 30,000 litres of water out of the gas network.
Full restoration will take a number of days, given the sheer number (well over 2,000) homes impacted, but progress is very good. We have received a really warm welcome from the community – Cllrs Boothby and O’Shea, alongside residents of Ratby, are being very welcoming to our engineering teams, which is really appreciated.
UPDATE: 30th January
The incident page is now live: https://cadentgas.com/ratby
I've just received an email from Cadent that some properties in Ratby may be without gas. Please see details below.
When I have more information, including the dedicated webpage, I'll share it with you all. In the meantime, please do pass this along to people in the area.
In the early hours of this morning, we received calls from residents in Ratby, reporting losses of gas. We have investigated and discovered that a Severn Trent water pipe has burst, and that water has entered the Cadent gas network.
We are currently working with Severn Trent to stop that flow of water, then we will move onto extracting the water from the network and restoring people to gas.
Engineers from across our networks are en route to Ratby, with many already arriving, and we will devote as much resource as we need to, to make sure this incident is resolved as quickly as possible.
We will be setting up a dedicated webpage on our website with customer contact information.